Find the help you need to crowdfund medical bills with CoFund Health

 

Fast FAQ: Start a campaign for Yourself or Someone else




Raising money for healthcare needs through CoFund Health

 

  • + How does CoFund Health work?

    • CoFund Health makes it easy to raise money online for your own or someone else’s healthcare. With ease, in just a short time, you will be able to create and manage a healthcare campaign. With CoFund Health the money you collect is available to be used on healthcare needs such as prescription medications, healthcare insurance premiums, physician visits, clinics, or hospital visits. Funds are only available for use toward healthcare needs, allowing donors to be comforted that when they give toward your campaign it will be properly spent to enhance your health.  There are no deadlines or limits for your campaign.

  • + What can I raise money for through CoFund Health?

    • CoFund Health is focused on campaigns for healthcare and healthcare related needs only.  These include:

      prescription medications through your pharmacy

      healthcare insurance premiums

      physician visits

      dental and vision

      health clinics

      hospital visits

  • + How does CoFund Health ensure funds are properly spent?

    • CoFund Health ensures funds are only spent in places where healthcare services are administered by using technology that identifies the items or services purchased and locations where administered.  This ensures donors that donated campaign funds cannot be misallocated toward purchases other than healthcare needs.

  • + Are there deadlines or time limits?

    • No, never. Healthcare cost needs are dynamic and while you sometimes have time-specific needs, very often they can be lifelong.  Your campaign will remain ongoing unless you choose to close the campaign.

  • + Do I have to set a goal for funding?

    • You do not have to set a goal when using CoFund Health.  However, donors may be more motivated to give if they know you have a goal and are trying to achieve it.  Many donors will strive to help beneficiaries reach goals. CoFund Health allows you to set goals and change the goal as you need, depending on your support needs.

  • + How do I make donors aware of my campaign needs?

    • Start a campaign and tell your story describing your support needs—include a picture! Once you have set up your campaign, share your campaign with potential donors to maximize exposure.  We make it easy for you to share your campaign story via Facebook, Twitter, email, text, with a dedicated URL that you can share to reach your audience.  As quickly as donors see your campaign and donate, funds are in your account and available to be spent on your healthcare needs.

  • + How do donors give to my campaign?

    • Donors access your campaign either through a link you have shared or by searching for it on cofundhealth.com. Donors will make contributions online for your campaign and those funds will be visible in your dashboard and available for your use within 4 hours. 

  • + How do I use my donations?

    • Once a donor gives a donation on your campaign page, you will be able to use the donated funds at the pharmacy within 4 hours.  Additionally, if you choose to upgrade to a Premium Campaign, you will be able to transfer your funds to your CoFund Health Visa Debit Card for medical expenses at a doctor’s office, a health clinic, or a hospital. You will have control of your account and can allocate funds based on your healthcare needs. CoFund Health supports funds being used for prescription medications, healthcare insurance premiums, physician visits, clinics, or hospital visits.

  • + Why upgrade my campaign to a Premium Campaign?

    • Choosing to upgrade your campaign to a Premium Campaign will allow you to use your campaign’s funds in even more places, as well as receive additional support tools to help you communicate with your donors.

      • CoFund Health Visa Debit Card. Upgrading your campaign to a Premium Campaign for a nominal $1 per month charge, allows you to choose to allocate funds to a CoFund Health Visa Debit Card for your doctor’s office, clinic, hospital, or insurance premium needs.  After your first allocation to your debit card, you will receive your debit card within 7 days.  You must have a minimum of $25 in your account to issue your debit card.

      • Campaign Spending Report.  Because you will be spending your campaign funds in more places than just the pharmacy, you will receive a report monthly through your My Notifications tab that shows where your funds have been spent.  This report will give you an additional tool to communicate with your donors by assuring them that their money has been spent appropriately.  This report will show your campaign spending to date and the last month with details as to the amount spent for pharmacy, doctor services, hospital, and insurance premiums.

  • + Can I start a campaign without a bank account?

    • Yes. We do not require you to have a bank account to start or run a campaign.  All donated funds will be accessible through payment vehicles provided to you by CoFund Health to use in the pharmacy and other healthcare locations.

  • + Is my country supported?

    • CoFund Health is a US based company currently operating only in the US.  We anticipate adding additional countries in the near future.  Follow us on Facebook and Twitter to keep updated with our growth!


DONOR SUPPORT

  • + How does CoFund Health ensure my donations are used properly?

    • With CoFund Health, the money you donate is available to be used only on healthcare needs such as prescriptions, healthcare insurance premiums, physician, clinic, or hospital visits. Because funds are only available to purchase healthcare needs, this allows donors to know that when they give toward campaigns that it will be properly spent only toward healthcare costs for only the person(s) listed in the campaign. 

  • + How can I donate?

    • Within each campaign’s landing page, you can select the amount you wish to donate and whether you want to make a one-time or recurring donation.  Anyone with a credit card can give to a CoFund Health campaign.

  • + Can my donations be recurring?

    • Yes, donations can be one time or recurring.  Keep in mind many healthcare related issues can be lifelong, and therefore, require ongoing support.  Selecting a recurring donation for a campaign will provide greater healthcare assistance to those beneficiaries.  This is a choice you can make as a donor and can always choose to terminate a recurring donation from your account.

  • + Can corporate donors give to a campaign or multiple campaigns?

    • Absolutely! CoFund Health allows individuals or corporate entities to donate toward healthcare needs of any campaign. Most corporations can use a credit card to make their individual donations.  For corporations wishing to make a donation beyond an individual campaign, please contact us at hello@cofundhealth.com and we will be glad to assist you.

  • + What fees will be applied by CoFund Health to my donation?

    • CoFund Health has an administration fee of 5% of all donations to support our thorough administration of campaigns to ensure funds are used as intended.

  • + Are there other processing fees applied to the donation?

    • Yes. Our credit card processor requires merchant transaction fees of 2.99% and a $.30 processing charge.  This is the industry standard and is common with all platforms.

  • + Can donors remain anonymous?

    • Yes.  By default, all donations will be listed on the campaign page. During the contribution, donors are given the option to remain anonymous to everyone or only to the beneficiary. Remaining known will encourage others to follow your lead in donating to the campaigns that you care about.

  • + Is my donation tax deductible?

    • No, CoFund Health is not a charity and therefore donations are not tax deductible.  All donors will receive an automated receipt at the time of the donation recording the full amount of the transaction.  Consult with your tax professional for related tax advice.

  • + Does CoFund Health issue tax receipts for non-profits?

    • No, CoFund Health is not a charity or non-profit.  We do not issue tax receipts, but depending on your charter, your donation may be tax deductible.  Please consult with your accounting and legal departments.  All donors will receive an automated receipt at the time of the donation recording the full amount of the transaction.

  • + How do I contact the campaign owner?

    • There is a link on each campaign to make contact easy with a click of the mouse.

  • + How do I verify if a campaign is legitimate?

    • Unlike other crowdfunding sites, CoFund Health allows funds to be spent only on healthcare related categories and only by the named beneficiaries, not anywhere they want to use funds.  By limiting the ability for beneficiaries to use funds only for healthcare, donors are assured that the donations will only be used for intended purposes. If you believe a campaign is fraudulent, please send all relevant supporting information to CoFund Health through our Contact Us page.

  • + What are the advantages to donors of giving through CoFund Health?

    • Donor controls are the key difference with CoFund Health. CoFund Health is donor driven, therefore the power of the donation is in the donor’s hands.  Unlike other Crowdfunding sites, CoFund Health allows funds to be spent only in healthcare related categories, not anywhere someone may want to use funds. By limiting the ability for beneficiaries to use funds only for healthcare, donors are assured that the donations will only be used for intended purposes. 

  • + What currencies are accepted?

    • CoFund Health is a US based company currently only operating in the US.  Anyone with a credit card can give to a campaign on our platform. We offer fundraising in US Dollars, and in time hope to expand into other countries. Follow us on Facebook and Twitter to keep updated with our plans to help more people in other countries!


Other Beneficiary Questions

  • + Can someone set up a campaign for me?

    • Yes, someone can set up a campaign on your behalf or you can set up a campaign for yourself. If someone else sets up a campaign for you, you have to approve the campaign story and take ownership before the campaign is live.

  • + Why do I have to approve the campaign for it to go live?

    • At CoFund Health, we allow you, the beneficiary, to decide what to share about your health.  While we allow others to start a campaign on your behalf, before it goes live we need you to be involved and in the know. 

    • Furthermore, since you (the beneficiary) are the only authorized user of the services, CoFund Health will need to verify certain information.

  • + Are there deadlines or time limits for campaigns?

    • No, never. There are no deadlines or time limits required for campaigns. Healthcare needs are dynamic, and while sometimes have time specific needs, very often they can be lifelong. Your campaign will remain ongoing unless you choose to remove the campaign or alter it by turning off donations.  

  • + How will I receive my campaign’s funds?

    • As soon as you sign up, your campaign dashboard will be ready for donors to contribute to your campaign.  Donors will access your campaign through links you share or by searching for your campaign on cofundhealth.com. Donors will load funds into your account via entering their credit card information on your campaign page.  Funds provided from donors will be available for your use within 4 hours of their donation.

  • + How will I be able to access funds?

    • Immediately upon completing enrollment, your campaign dashboard will allow you to view or print your pharmacy benefit card for immediate use for prescriptions.  The dashboard will also show your available funds balance that usually starts at $0.00 and increases with each incoming donation. Funds donated to your campaign will available for your use within 4 hours of each donation.

    • If you chose to upgrade your campaign to a Premium Campaign for a nominal $1 per month charge, you may also choose to allocate funds to a CoFund Health Visa Debit Card for your doctor’s office, clinical, hospital, or insurance premium needs.  After your first allocation to your debit card, you will receive your debit card within 7 days.  You must have a minimum of $25 in your account to issue your debit card.  Funds may be moved in $20 increments (similar to an ATM).

  • + How do I use my prescription benefit card at my pharmacy?

    • You will need to provide your CoFund Health prescription benefit card to your pharmacist just as you would provide your insurance card to your pharmacist for payments toward your prescriptions.  Your pharmacist will make a claim against any insurance you may have first, then use your CoFund Health prescription benefit card to cover any copay you have remaining. The CoFund Health card may cover all of your expenses if you have a sufficient balance in your CoFund Health campaign. Remind your pharmacist to process your CoFund Health prescription benefit card after any insurance and copay cards you may have.

  • + Can I use my CoFund Health prescription benefit card if I have insurance including Medicare or Medicaid?

    • Yes, your CoFund Health prescription benefit card will work whether you are uninsured or have insurance of any kind. Remind your pharmacist to process your CoFund Health prescription benefit card after any insurance and copay cards you may have.

    • For Medicare beneficiaries, the Department of Health and Human Services (DHHS) Center for Medicare & Medicaid Services (CSM) specifically allows payments made by friends or family to count toward your Medicare TrOOP expenses.  See Medicare Prescription Drug Benefit Manual – Chapter 14 for more details.

  • + Will my CoFund Health Visa Debit Card work at my pharmacy?

    • No, the CoFund Health Visa Debit Card  you receive may only be used for your healthcare insurance premiums, prescriptions, physician visits, clinics or hospital visits. For prescriptions at your pharmacy, use your CoFund Health prescription benefit card.  You cannot use CoFund Health campaign funds for over the counter (OTC) products at a pharmacy.

  • + Why was my CoFund Health Visa Debit Card declined when I used it?

    • The most common reason that your CoFund Health Visa Debit Card was declined is for insufficient funds loaded to your debit card.  Remember to check your balance on your campaign page.  Your card will be declined if you do not have the full amount for the transaction charge loaded to your debit card.

    • Also, your CoFund Health Visa Debit Card will be declined if you attempt to use it for any reason other than health insurance premiums, doctor office or clinic visits, or hospital stays.

  • + What fees are associated with my account?

    • o  CoFund Health charges a small administration fee to access the payment networks associated with your campaign. We have purposely tried to keep these costs to minimum for our beneficiaries.  Simply, there is a $1 per transaction fee each time you use your pharmacy card.  For premium users that elect to have a CoFund Health Visa Debit Card to pay for medical or insurance premium expenses, we charge a $1 per month premium service fee as well as $1 per transaction fee each time you use your debit card.  Our transparent fee structure provides a tremendous value for using our platform, easy campaign fundraising support tools, and assurance to your donors that their money is truly helping only with your healthcare support costs.

  • + How can I pause, cancel, or end a campaign?

    • o  Within your campaign dashboard you can close your campaign if you no longer need support.  If you later decide to open a campaign, you can start a new campaign.

  • + Does my campaign count as taxable income?

    • o  CoFund Health is unable to provide tax advice.  Please consult your tax accountant for necessary advice specific to your situation.


Managing your Account

  • + I'm having trouble logging into my CoFund Health account. What should I do?

    • If you created a CoFund Health fundraiser and you're having trouble logging into your account, you should first try to reset your password.  If that does not work, contact us through our Contact Us page.

  • + How can I change my email address associated with my account?

    • You can edit your email address and all contact information from within your account settings.

  • + Does CoFund Health share my personal information?

    • No, CoFund Health does not share your personal information.  

    • It is important to note that the campaign beneficiary has complete control over what information gets shared in the campaign story and what gets shared about the campaign on other social media outlets.

    • To view our privacy policy click here [insert link to Privacy Policy]

  • + How do I edit my campaign page?

    • Simply log in, click the edit campaign button, and edit your campaign’s picture, goals, and story. Don’t forget to click SAVE CAMPAIGN at the end.

  • + How do I provide updates to donors of my campaign page?

    • When you log in and add updates to your campaign page you will have the ability to share via Facebook, Twitter, email, or text based on how you promote your campaign. All of your donors, who have agreed to receive messages, will get an alert that you have made an update.

  • + How do I allocate funds within my account?

    • All donations are automatically allocated to your CoFund Health pharmacy benefit card.  Upon logging into your account, you can review the funds you have and how they are allocated between your pharmacy benefit card and your CoFund Health Visa Debit Card, if you have upgraded to a premium account.  Upgrading to a premium account give you the extra benefit of being able to allocate funds for insurance premiums and other medical needs outside of the pharmacy.


Physician and Pharmacist Support

  • + Is CoFund Health insurance?

    • No, CoFund Health is a platform for people to raise money for their healthcare needs.  To help ensure money is spent as intended, CoFund Health provides a pharmacy benefit card and a Visa debit card for beneficiaries to access their funds.

  • + Does CoFund Health work with both insured and uninsured patients?

    • CoFund Health prescription benefit card will work whether a person is uninsured or has insurance of any kind. 

    • For insured patients, the CoFund Health pharmacy benefit card will pay for all or part of person’s copay after any commercial insurance, Medicare, Medicaid, Tricare, or other insurance types.

    • The Department of Health and Human Services (DHHS) Center for Medicare & Medicaid Services (CSM) specifically allows payments made by friends or family to count toward a member’s Medicare TrOOP expenses.  See Medicare Prescription Drug Benefit Manual – Chapter 14 for more details.

  • + Why was the CoFund Health Visa Debit Card declined in my clinic or hospital?

    • The most common reason that the CoFund Health Visa Debit Card has a declined transaction is that the beneficiary does not have sufficient funds allocated to their CoFund Health Visa Debit Card.  The beneficiary can check his or her balance at any time within their campaign dashboard and reallocate available funds to their debit card.  If the beneficiary has insufficient funds to cover the full amount for the service, please process the available amount to the CoFund Health Visa Debit Card then collect the remaining amount by other means from the beneficiary. 

  • + As a pharmacist, how do I process a claim to CoFund Health?

    • The CoFund Health pharmacy benefit card should be processed as the payer of last resort.  Please process claims to all health insurance and brand copay cards prior to submitting a claim to CoFund Health for any remaining balance your customer may have.

    • For uninsured patients, process this claim with a valid prescription using an Other Coverage Code 1. The patient is responsible for any out-of-pocket cost not covered by this card’s benefit maximum.

    • For insured patients, process this card as a coordination of benefits (COB) with an Other Coverage Code 8 after all other insurance payers and copay card discounts have been applied.  This CoFund Health card is intended as a payer of last resort after all other payers have been processed.  The patient is responsible for any out-of-pocket cost not covered by this card’s benefit maximum.

    • The pharmacy benefit card printout will have full processing instructions.  The help desk phone number for pharmacy processing questions only is 866.250.1564.

  • + Will the CoFund Health Visa Debit Card work inside the pharmacy?

    • No.  The CoFund Health Visa Debit Card will not work in a pharmacy and can only be used for health insurance premiums, doctor or clinical visits, and hospital stays.  Beneficiaries may use their CoFund Health pharmacy benefit card for prescription medications in a pharmacy.


About CoFund Health

  • + What is CoFund Health?

    • CoFund Health is a peer-to-peer (P2P) healthcare crowdfunding platform to assist people with funding their healthcare needs. At CoFund Health, we believe that the assurance that donations can only be used for healthcare needs helps beneficiaries more easily gather contributions from donors.

  • + What makes CoFund Health different than other crowdfunding sites?

    • CoFund Health is only focused on healthcare crowdfunding.

    • CoFund Health gives beneficiaries immediate access to their campaign funds rather than waiting for a check or bank transfer.

    • CoFund Health ensures all dollars can only be spent on healthcare needs.

    • For donors, CoFund Health provides confidence that their donations are not misused for non-health related expenses.

    • For beneficiaries, the CoFund Health platform gives you the tools to collect more donations by assuring your donors that their money is being used as intended.

  • + Do you have customer service?

 

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